Privacy Policy

Our Commitment to Your Privacy

At Tidy Manor, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or use our domestic cleaning services. We are committed to transparency and compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.

By using our website or services, you agree to the practices described in this policy. We encourage you to read this document carefully to understand how we handle your personal data.

Information We Collect

We collect different types of information to provide and improve our services:

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• • Contract Performance: Processing is necessary to provide the cleaning services you have requested and to fulfill our contractual obligations.
• • Legitimate Interests: We may process data to improve our services, maintain records, and communicate with you about relevant information, provided this does not override your rights.
• • Consent: Where required, we obtain your explicit consent before processing certain types of data, such as for marketing communications.
• • Legal Obligations: We process data when necessary to comply with legal requirements, such as tax and accounting obligations.

How We Use Your Information

We use the information we collect for the following purposes:

Sharing Your Information

We respect your privacy and limit data sharing to these circumstances:

• • Service Providers: We share necessary information with trusted third parties who assist us in operating our business, such as payment processors and scheduling software providers. These parties are bound by confidentiality agreements.
• • Cleaning Professionals: Our employed cleaning staff receive only the information necessary to provide services at your property, including address and access details.
• • Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or to protect our legal rights.
• • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to this Privacy Policy.

We do not sell your personal information to third parties for their marketing purposes.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data:

• • Secure encrypted connections for data transmission
• • Access controls ensuring only authorized personnel can view your information
• • Regular security assessments and updates to our systems
• • Staff training on data protection and privacy practices
• • Secure storage of physical documents containing personal information

While we take security seriously and employ industry-standard measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your data.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• • Active customer data is retained for the duration of our service relationship and for six years afterward to comply with accounting and tax requirements.
• • Marketing communications data is retained until you opt out or withdraw consent.
• • Website usage data is typically retained for two years for analytical purposes.
• • When data is no longer required, we securely delete or anonymize it.

Your Privacy Rights

Under UK data protection law, you have several rights regarding your personal information:

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from someone under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

We primarily store and process data within the United Kingdom. However, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• • Standard contractual clauses approved by the UK authorities
• • Adequacy decisions recognizing equivalent data protection standards
• • Binding corporate rules for transfers within multinational organizations

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by posting a prominent notice on our website or by sending you an email if we have your contact details. We encourage you to review this policy regularly. The date at the top of this page indicates when the policy was last updated.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us: