Terms and Conditions

Last updated: January 10, 2026

Tidy Manor

24 Kensington High Street
London W8 4PT
United Kingdom

Email: info@domain.com
Phone: +44 20 7834 2176

Binding Agreement

These Terms and Conditions constitute a legally binding agreement between you and Tidy Manor governing your use of our domestic cleaning services and website. By engaging our services or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with any provision of these Terms and Conditions, you must not use our services or website. Your continued use of our services signifies your acceptance of any modifications to these terms.

Definitions

For the purposes of these Terms and Conditions:

  • • "We," "us," "our," and "Tidy Manor" refer to our company and its authorized representatives.
  • • "You," "your," and "customer" refer to the individual or entity engaging our services.
  • • "Services" refers to all domestic cleaning services we provide.
  • • "Property" refers to the residential premises where services are performed.
  • • "Agreement" refers to the contractual relationship established when you book our services.

Customer Responsibilities and Obligations

Age Requirement

You must be at least 18 years of age to enter into this agreement and engage our services. By booking our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts.

Property Access and Preparation

You are responsible for:

  • • Ensuring safe and timely access to the property for our cleaning professionals
  • • Providing clear instructions for entry if you will not be present during service
  • • Securing valuable items and removing fragile objects from cleaning areas
  • • Ensuring pets are secured and will not interfere with service delivery
  • • Informing us of any hazardous conditions or special circumstances at the property
  • • Notifying us of any areas that should not be cleaned or accessed

Accurate Information

You must provide truthful and complete information during the booking process, including accurate property details, contact information, and any relevant special requirements. Failure to provide accurate information may result in service delays, additional charges, or service refusal.

Conduct Requirements

You agree to:

  • • Treat our cleaning professionals with respect and courtesy
  • • Refrain from requesting services outside the agreed scope
  • • Not engage in any harassing, threatening, or inappropriate behavior
  • • Report any concerns or issues promptly and professionally
  • • Comply with all applicable laws and regulations

Prohibited Activities

You must not:

  • • Attempt to hire our employees for personal arrangements outside of our company
  • • Record or photograph our staff without explicit consent
  • • Misuse our intellectual property or business information
  • • Make false claims or provide misleading reviews about our services
  • • Interfere with our business operations or attempt unauthorized access to our systems

Indemnification

You agree to indemnify and hold harmless Tidy Manor, its employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms and Conditions, your violation of any law, or your misuse of our services.

Liability Limitations and Warranties

Disclaimer of Warranties

To the fullest extent permitted by law:

  • • Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied
  • • We make no guarantees about specific cleaning outcomes, as results may vary based on property conditions, materials, and other factors
  • • We do not warrant that our services will be uninterrupted, timely, or error-free
  • • Information on our website is for general guidance and may not reflect current conditions

Limitation of Liability

Subject to applicable law that cannot be excluded:

  • • Our total liability for any claim arising from our services is limited to the amount you paid for the specific service that gave rise to the claim
  • • We are not liable for any indirect, incidental, consequential, or punitive damages
  • • We are not responsible for damage to items not directly related to our cleaning activities
  • • Claims must be reported within seven days of service completion to be considered

Exclusions from Liability

We are not liable for:

  • • Pre-existing damage or wear to property surfaces, fixtures, or materials
  • • Damage caused by defective items, poor workmanship, or substandard materials in your property
  • • Loss or damage to items you failed to secure despite our recommendations
  • • Issues arising from undisclosed property conditions or hazards
  • • Consequential losses such as business interruption or lost profits

Insurance and Claims

We maintain appropriate insurance coverage for our business operations. Any claims for damage allegedly caused by our services must be reported promptly with photographic evidence and a detailed description. We will investigate all claims fairly and respond within a reasonable timeframe.

Statutory Rights

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. Your statutory consumer rights remain unaffected.

Legal Provisions and Dispute Resolution

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or our services.

Dispute Resolution Process

In the event of any dispute:

  • 1. You should first contact us directly to attempt informal resolution
  • 2. We will make good-faith efforts to resolve the matter amicably
  • 3. If informal resolution fails, you may pursue mediation or formal legal proceedings
  • 4. Any legal proceedings must be commenced within one year of the event giving rise to the dispute

Severability Clause

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Tidy Manor regarding the use of our services and supersede all prior agreements, understandings, and representations.

No Waiver

Our failure to enforce any right or provision of these Terms and Conditions does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Tidy Manor.

Assignment

You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign our rights and obligations to any third party at our discretion, including in connection with a merger, acquisition, or sale of assets.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, pandemics, government actions, or utility failures.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions. By engaging our services, you acknowledge that you have read and understood our Privacy Policy and consent to our data practices as described therein.

You are responsible for ensuring that any personal data you provide to us is accurate and up to date. You must inform us promptly of any changes to your contact information or circumstances that may affect service delivery.

Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. When we make material changes, we will:

  • • Post the updated terms on our website with a revised "Last updated" date
  • • Notify existing customers via email or other reasonable means
  • • Provide a reasonable period before changes take effect

Your continued use of our services after such modifications constitutes acceptance of the updated terms. If you do not agree with the changes, you must discontinue using our services.

Contact Information

For questions, concerns, or inquiries regarding these Terms and Conditions, please contact us:

Tidy Manor

24 Kensington High Street

London W8 4PT

United Kingdom

Email: info@domain.com

Phone: +44 20 7834 2176

We are committed to addressing your concerns promptly and professionally. Most issues can be resolved through open and honest communication.