Terms of Service

Agreement to Terms

These Terms of Service govern your use of the Tidy Manor website and the domestic cleaning services we provide. By accessing our website or engaging our services, you agree to be bound by these terms. Please read them carefully before proceeding.

If you do not agree with any part of these terms, you should not use our website or services. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any modifications.

Description of Services

Tidy Manor provides professional domestic cleaning services to residential properties in London and surrounding areas. Our services include:

• Regular home cleaning and maintenance visits
• Comprehensive deep cleaning services
• End of tenancy cleaning preparation
• Customised cleaning solutions based on individual requirements

Specific service details, pricing, and availability may vary and will be confirmed during the booking process. We strive to maintain consistent service quality but cannot guarantee identical results for every visit due to varying property conditions.

Acceptable Use of Our Services

Permitted Uses

You may use our services for legitimate domestic cleaning purposes at residential properties. This includes:

• Scheduling and managing cleaning appointments through our communication channels
• Providing accurate information about your property and access requirements
• Communicating reasonable special requests or preferences
• Providing feedback to help us improve our service quality

Prohibited Activities

You agree not to:

• Provide false or misleading information during the booking process
• Use our services for commercial cleaning purposes without prior arrangement
• Attempt to directly employ our staff for personal arrangements outside of our services
• Harass, threaten, or behave inappropriately toward our cleaning professionals
• Make unreasonable demands that fall outside the scope of agreed services
• Interfere with our business operations or attempt to reverse engineer our processes

Fair Usage Guidelines

Our services are designed for typical residential cleaning needs. Properties requiring extensive remediation work, dealing with hazardous materials, or presenting health and safety concerns may be declined or subject to additional charges. We reserve the right to assess each property and determine appropriate service levels.

Booking and Account Management

Service Requests

When you contact us to arrange cleaning services:

• You must provide accurate contact information and property details
• You are responsible for ensuring someone over 18 is present to provide access if required
• Any changes to scheduled appointments should be communicated with reasonable notice
• You agree to inform us of any specific property conditions that may affect service delivery

Account Security

If we provide you with account access for managing bookings, you are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is your responsibility. Please notify us immediately if you suspect unauthorized access to your account.

Cancellation Policy

We understand that circumstances change. Our cancellation policy is as follows:

• Cancellations made at least 48 hours before the scheduled appointment incur no charge
• Cancellations made within 48 hours may be subject to a cancellation fee
• Repeated late cancellations may result in service restrictions
• We will make reasonable efforts to accommodate rescheduling requests

Service Availability and Modifications

Operating Hours and Coverage

We typically operate Monday through Saturday during standard business hours, though specific availability may vary by location and season. We serve properties within London and select surrounding areas. Please contact us to confirm whether we service your particular location.

Service Interruptions

While we strive for consistency, service may occasionally be interrupted or delayed due to:

• Staff illness or emergency situations beyond our control
• Severe weather conditions or transportation issues
• Public holidays or scheduled maintenance periods
• Unforeseen circumstances that prevent safe service delivery

We will make every effort to notify you of any interruptions and arrange alternative solutions where possible.

Changes to Services

We reserve the right to modify our service offerings, pricing, and policies at any time. Existing customers will receive notice of significant changes that affect their current service agreements. Changes to pricing will not affect already-scheduled appointments booked under previous rates.

Geographic Restrictions

Our services are currently available only within our defined service area in and around London. We cannot guarantee service availability in all locations and may decline requests for properties outside our coverage area or those requiring excessive travel time.

Payment and Pricing

Pricing Structure

Service prices are provided during the booking process and may vary based on:

• Property size and number of rooms
• Type of cleaning service requested
• Frequency of service visits
• Additional services or special requirements

All prices are quoted in British Pounds and include VAT where applicable.

Payment Methods and Terms

We accept various payment methods as confirmed during booking. Payment terms include:

• Payment is typically due upon completion of service or according to agreed invoicing terms
• Late payments may incur additional charges and could affect future service availability
• Disputed charges should be raised within seven days of invoice receipt
• We reserve the right to suspend services for accounts with outstanding balances

Intellectual Property Rights

Website Content

All content on our website, including text, graphics, logos, images, and software, is the property of Tidy Manor or our licensors and is protected by copyright and other intellectual property laws. You may view and use website content for personal, non-commercial purposes only.

Trademarks

The Tidy Manor name, logo, and related marks are trademarks of our company. You may not use these marks without our prior written permission. Any unauthorized use may constitute trademark infringement.

User Content

If you provide feedback, testimonials, or other content to us, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content for our business purposes, including marketing materials and website content.

Warranties and Disclaimers

We provide our services with professional care and attention. However, to the extent permitted by law:

• We cannot guarantee specific outcomes or results, as these may vary based on property conditions and other factors beyond our control
• Our website and information provided are for general guidance purposes and may not always reflect current availability or pricing
• We are not liable for any indirect, consequential, or incidental damages arising from our services
• Our liability for any claim is limited to the amount you paid for the specific service in question

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded or limited by law.

Service Termination

Either party may terminate the service relationship at any time. We reserve the right to refuse or discontinue service to any customer who:

• Violates these Terms of Service
• Engages in abusive or inappropriate behavior toward our staff
• Fails to meet payment obligations
• Provides false information or misrepresents property conditions

Governing Law and Disputes

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage customers to contact us directly to resolve any concerns before pursuing formal dispute resolution. Most issues can be resolved through open communication and good-faith discussion.

Modifications to Terms

We may update these Terms of Service periodically. When we make significant changes, we will post a notice on our website or notify existing customers directly. Continued use of our services after such changes constitutes acceptance of the updated terms. We encourage you to review these terms regularly.

Tidy Manor